Working with me day to day.
How do I send you a request?
Through my client portal or by email. The portal is Plutio, where you can send requests and track each one. I set up whichever you prefer when you start.
How quickly will you respond?
Urgent problems, like a site that is down or a broken checkout, are usually fixed the same day. Routine changes are done within one to two business days.
Do you only work with Saskatoon businesses?
No. I’m based in Saskatoon and work with clients across Saskatchewan and the rest of Canada.
Cost and care plans.
How much does it cost?
New websites start at $4,000, and care plans start at $210 a month. I’ll give you a fixed quote before any work begins.
What do my monthly hours cover?
Hands-on work on your site: new pages, content edits, form changes, image edits and fixes. Questions about your hosting or domain count toward your hours too.
What if I need more hours than my plan includes?
Extra hours are billed at my standard hourly rate, and I always tell you before going over. If it keeps happening, you can move up a plan at renewal.
Do unused hours roll over?
No. Each month starts fresh with your full hours.
How does billing work?
Care plans are billed monthly on an annual commitment, by e-transfer or credit card. Canadian clients are invoiced with applicable sales tax.
Your site as it is now.
Can you take over the site I already have?
Yes, if it’s built in WordPress. I take it over as it is, and I’m happy to look at your setup before you commit.
Do you work with Elementor, Divi and other page builders?
Yes. I use the builder that suits your site: Avada, Divi, Elementor or the standard editor.
What if my site breaks or gets hacked?
I treat outages and security problems as urgent, and they are usually fixed the same day. Care plan clients go to the front of the queue.
Ask me anything else.
Send a note and I’ll reply within one business day. Or email me directly at info@cjamesrun.com.